Security - Client Navigator

Overview:

Shift: Monday - Friday 5am-1pm and every other Saturday 5am-12:30pm

Community Medical Services (CMS) is now hiring a Client Navigator to promote a positive, safe, and secure recovery environment for patients recovering from addictions to opioids and other illicit substances. In addition to providing security in and around the clinic, you will serve as a client liaison, using your customer service experience to greet and guide clients and visitors as they engage with our programs and staff.

As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieve your goals.

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Responsibilities:

We’re looking for someone who:

• Has the ability to stand, sit, and walk to patrol clinic and clinic grounds.
• Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.
• Is comfortable enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes.
• Can handle sensitive material while maintaining confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2.

To thrive in this role, you must be able to:

• Patrol your assigned location to ensure the safety of clinic employees, clients, and visitors.
• Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated.
• Take initiative to ensure cleanliness of the grounds (i.e. picking up trash, notifying leadership of maintenance needs).
• Anticipate potential client issues, providing support for and redirection of unwanted behavior.
• Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed.
• Notify appropriate emergency personnel, police, or fire departments in cases of emergency.
• Submit daily reports of irregularities, including equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences, etc.

Qualifications:

• High school diploma or equivalent required
• Previous safety, law enforcement, security, or customer service experience preferred
• Experience with substance use disorders preferred, but not required
• Excellent communication skills, including ability to respond to clients with patience, objectivity, and a non-judgmental attitude.

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