Admissions Intake Coordinator

Overview:

As an Admissions Intake Coordinator, you’ll be the first point of contact for prospective students who are interested in following their dream of an education. In this position you'll be wearing multiple hats—receptionist, scheduler, front desk associate, telemarketer—all of which revolve around speaking to prospective students over the phone and gently but persuasively encouraging them to schedule appointments to with an admissions counselor, in order to take the next step in the admissions process.

We look forward to receiving your application! This is a limited term position with renewal each year.

Responsibilities:

Responsibilities include but are not limited to:

• Answer inbound calls promptly and professionally, using supplied script and guidelines
• Follow-up with any missed calls that occurred outside business hours
• Engage with prospective clients to gather basic information and address initial inquiries
• Schedule appointments with admissions counselors efficiently and accurately
• Maintain an organized system for tracking leads and follow-ups
• Collaborate with the admissions team to ensure smooth appointment transitions
• Be persuasive when scheduling appointments
• Know how to effectively field questions that cannot be answered on the spot
• Become knowledgeable about the college; express why NYSCAS would be a good fit
• Make detailed notes about each call and lead status using CRM
• Send follow-up emails using CRM
• Attend weekly meetings to review progress and performance
• Maintain an open line of communication with the admissions staff

Qualifications:

• Some college is strongly preferred but not required

• Clear speaking voice
• Proficiency in basic computer systems and scheduling software is a must
• Prior experience in customer service, telemarketing, or reception is preferred.
• Sales ability
• Excellent organizational and multitasking abilities.
• Positive attitude and high energy
• Patience and empathy
• Computer skills
• Ability to make repetitive phone calls without losing positivity
• Ability to improvise and adapt during live phone calls while adhering to guidelines
• Ability to respectfully deal with complaints
• Willingness to receive constructive criticism and take detailed direction

Maximum Salary: USD $42,022.00/Yr.

Minimum Salary: USD $33,617.00/Yr.