[ref. f02327817] Customer Service Representative - Lombard

We are offering a long term contract employment opportunity for a Spanish- Bilingual Customer Service Representative in our Manufacturing sector located in Lombard, Illinois. In this role, you will play a key part in providing excellent service to our customers, ensuring their inquiries are resolved and their accounts are carefully monitored.

Responsibilities:

• Respond to incoming calls with professionalism, maintaining a courteous tone and clear communication.
• Conduct detailed investigations into customer queries related to photo enforcement programs.
• Keep our RedCheck system updated with comprehensive call comments on a daily basis.
• Report escalated issues promptly to the Team Lead.
• Assist customers in conducting credit card transactions for violation payments.
• Regularly check work emails and stay updated with company communications.
• Carry out other tasks as assigned by the Team Lead.
• Utilize Microsoft Excel and Word for data entry and order entry tasks.
• Balance both inbound and outbound calls effectively.
• Schedule appointments as necessary.
• Proven experience in answering inbound calls, demonstrating the ability to effectively manage customer queries and concerns.
• Prior experience in call center customer service, showcasing exceptional communication and problem-solving skills.
• Strong customer service skills, with a focus on providing prompt and efficient solutions to customers.
• Proficiency in data entry, ensuring accuracy and attention to detail.
• Excellent skills in email correspondence, capable of maintaining detail oriented communication with customers.
• Experience in handling both inbound and outbound calls, displaying the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Excel, demonstrating the ability to create spreadsheets, charts, and reports.
• Experience with Microsoft Word, showcasing the ability to create, edit, and format documents efficiently.
• Proven experience in order entry, demonstrating the ability to accurately process customer orders.
• Ability to schedule appointments effectively, ensuring that all meetings and calls are well-coordinated.
• must be Spanish Bilingual

Visit roberthalf.gobenefits.net for more information.