Customer Service

We are looking for someone who is passionate about helping others, problem-solving, and offering outstanding support in a fast-paced environment.

In this role, you will be responsible for managing customer inquiries, addressing issues promptly and professionally, and assisting in the resolution of any concerns. Your goal will be to maintain high customer satisfaction, ensuring clients feel valued and heard.

Key Responsibilities:

• Handle incoming customer calls and inquiries, providing information about products and services, and addressing concerns in a timely manner.
• Resolve customer complaints and issues with a focus on finding practical solutions and maintaining a high level of customer satisfaction.
• Process orders, returns, and exchanges accurately while ensuring customer satisfaction throughout the process.
• Update customer accounts and ensure all relevant information is accurate in the system.
• Assist customers with troubleshooting, product support, and general service inquiries.
• Work collaboratively with other team members to ensure efficient and effective customer support across various channels, including phone, email, and chat.
• Maintain knowledge of company products, services, policies, and procedures to effectively answer customer questions.
• Escalate complex issues to the appropriate department when necessary and follow up to ensure resolution.
• A minimum of 1-2 years of experience in customer service, call centers, or a related field.
• Strong verbal and written communication skills with an ability to explain information clearly and professionally.
• Excellent problem-solving skills and a customer-focused attitude.
• Ability to multitask and manage a high volume of customer inquiries while maintaining attention to detail.
• Proficiency with Microsoft Office and experience with CRM systems is preferred.
• Bilingual (Spanish/English) is a plus but not required.