Bartender - vip room i (full time)

Overview:

Works in an efficient and professional manner and able to maintain the cleanliness of workstations and equipment. #zipcorporate

Responsibilities:

Essential Job Functions:

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Must have extensive knowledge of spirits, wine, and beer as well as all other products offered.
• Must be able to meet marketing requirements as set by management, as per the Company's Marketing Requirement Plan.
• Must always be driven to focus on upselling.
• Must be able to follow established cash handling procedure to tender customer checks.
• Must possess basic computer abilities and experience working with a Point of Sale (POS) system.
• Must be organized, follow directions and make quick decisions that are consistent with established company standards.
• Ability to create and maintain service rapport with guests.
• Proudly deliver a quality guest experience in a fun and friendly atmosphere.
• Respond to guest inquiries and requests in a courteous and polite manner.
• Greet and serve guests courteously and in a timely manner with an upbeat attitude.
• Anticipate guest needs.
• Provide guests with information and directions.
• Adhere to all Standard Operating Procedures.
• Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores.
• Provide information to guests regarding our venues, menus and pricing.
• Recognize and identify regular guests and repeat business, using their name whenever possible.
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift.
• Assist all other team members as needed.
• Cordial relations with co-workers and guests.
• Have and maintain a sense of urgency.
• Appear in uniform for all shifts and promotional activities at scheduled time
• Adheres to all established policies, procedures, and guidelines.
• Complies with all state and federal liquor laws.

Qualifications:

• A minimum of two (2) years of experience in a high volume, service focused restaurant.
• Previous bartending experience.
• Must possess a valid alcohol awareness card and a health department card.
• Must be self-motivated, constantly striving to improve skills and knowledge.
• Must be fluent in the English language, both written and oral, multilingual skills is a plus.
• Must have strong knowledge of spirits, wines, champagne and mixed cocktails.
• Must be able to mix well-balanced cocktails and shots.
• Must be able to operate point of sales systems terminal.
• I.P.S. certification and Sanitation certification is preferred.
• Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Must have good communication skills and excellent interpersonal skills, including a positive, friendly, and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.

ABILITY TO:

• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
• Must have the ability to withstand noisy and smoke-filled environments.
• Must be able to stand, walk, use hands to finger, handle or feel objects, tools, or controls, and reach with arms and hands.
• Must regularly lift and move up to 50 pounds.

Additional Details:

#HARDROCK