Patient Scheduling Coordinator Polish Speaking
USA Clinics Group Northbrook
As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.
If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!
No medical experience? No worries! We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.
This is a full-time position that works ONSITE in our Corporate Headquarters located in Northbrook, Illinois. Remote work is not an option.
Must be Bilingual in English and Polish with shift differentials.
Responsibilities- Receive inbound retention calls from current customers in a multi-line call center environment
- Accommodate scheduling needs of existing patients including future appointments
- Make outgoing confirmation and follow up calls
- Make outbound calls to patients to re-establish patient care
- Educate customers on membership features, offerings, billing and charges to retain customer
- Act with urgency to meet and resolve customers needs and problems
- Demonstrate knowledge of services
- Ensure customer issue follow-up is completed on time and accurately
- Builds rapport and constructive and effective relationships.
- Expediently handle all problems, issues, and challenges with professionalism
- Additional duties as required
- Excellent customer service and interpersonal skills
- 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
- Prior experience is a Sales, Telemarking and or Soft Sales Environment highly desired.
- Excellent communication skills, both written and verbal
- Strong organizational, reporting, data entry, time management, and follow-up skills required.
- Proficient in Word, Excel, and Call Center systems
- Ability to connect with people, empathize with them and offer viable solutions to their concerns.
- Ability to use decision trees and script flows required.
- Ability to multi-task and meet critical deadlines.
- Experience and ability to manage through rapid and dramatic changes.
- Flexibility in shifts/hours
- Regular, consistent and punctual attendance
- Experience in medical industry is highly preferred.
- Medical
- Dental
- Vision
- 401k
- PTO
USA Clinics GroupNorthbrook
As a Cath Lab and Fibroid Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Accurately, and efficiently register, schedule, and interact with patents and medical professionals: Both in a registration...
USA Clinics GroupNorthbrook
As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.
If you are a self-starter and eager...
USA Clinics GroupNorthbrook
life cycle.
• May be required to work one weekend every three weeks to complete evaluations and support operations.
• Upon hire, the candidate will need to successfully complete Patient Scheduling Coordinator Training. To ensure QA Specialist remains...