Case Manager
Chester
Overview:
Salary $45,000 year
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged?Are you goal driven? Then the Case Manager (Re-entry Program) position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
Scope of Position: Provide excellent customer-centered services to provide career support in all areas related to gaining and/or retaining employment, training, and career advancement.
Responsibilities:
- Build a professional one-on-one working relationship with customers to aid in the introduction of CareerLink services, workshops, partners, and training opportunities
- Assist customers in registration, job search preparation, workshop registration, and resume creation using PA CareerLink® website
- Accurately review, evaluate, and complete required documentation for WIOA registration eligibility
- Complete necessary WIOA data entry requirements on CWDS
- Maintain participant files in accordance with state and local regulations
- Provide follow-up activities, ensuring positive outcomes and goals are being met according to program guidelines
- Provide “staff-assisted job search” services in the form of career guidance, job leads, and current labor market information
- Work closely with and refer participants to the Business Services Team (BST) for employment opportunities
- Engage with local community organizations and agencies as a representative of EDSI for the Chester City Re-Entry Coalition
- Be knowledgeable of county resources to assist customers with barriers
- Split time between CareerLink offices in Media and Chester City
- Offer pre-enrollment career advising to PA CareerLink® walk-ins as scheduled by the Site Administrator
- Educate job seekers about local Labor Market Information (LMI) related to career pathways
- Provide financial literacy guidance related to wages and participants’ career goals
- Manage a caseload of a maximum of 65 new job seekers per year, plus 50 participants in a 12-month period of follow-up
- Create and maintain an Individual Employment Plan (IEP) for job seekers
- Assess participants’ existing skills, aptitudes, and goals
- Collaborate with Case Manager to identify and remediate participants’ barriers to success
- Maintain case notes following local policies in the system of record
- Guide participants through the IFR process to evaluate occupational training opportunities
- Advocate for participants in case review meetings including ITA committee review, match meetings, or DST meetings
- Ensure participants are aware of and participate in hiring events
- Provide follow-up services to participants for 12 months after exit
- Other opportunities as available
Qualifications:
- Bachelor’s degree in business, education, human services, or a related field with a minimum of 3 years of experience in the workforce development field
- Experience in providing career development assistance
- Previous case management experience
- Must have notable experience in team-oriented environment
- Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude
- Knowledge and understanding of the Workforce Innovation and Opportunity Act
- Bilingual in Spanish is a plus
- Proficient in Microsoft Office applications
- Valid driver’s license & clean driving record required
Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!
EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.
Chester (PA)
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