Patient Services Representative
Oceanside
Overview:
Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services.Join a dedicated, motivated, enthusiastic team players who making a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees.
VCC is an equal opportunity employer.
Responsibilities:
Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.- Greet patients in-person and via telephone
- Verify insurance eligibility and copy insurance cards
- Perform financial and eligibility screening for clinic programs
- Print daily schedule and confirm next day’s appointments
- Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
- Make follow-up appointments for referrals from other sites
- Call, reschedule and mail letters to all N/S patients
- Responsible for patients checking in through completing encounters, personal records forms, etc.
Qualifications:
Minimum Qualifications- High school graduate or equivalent
- One year customer service experience
- Bilingual English/Spanish
- CPR Certification (including BLS Child, Infant, Adult with one-time hands-on skills training)
- Experience/familiarity with Practice Management and Electronic Health/Dental Records systems, NextGen preferred
- Effective verbal and written skills necessary for communication with patients/clients, clinicians and other staff
- Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction
- Ability to type minimum 35 WPM
- Ability and willingness to meet the organization’s attendance and dress code policies
- Ability to handle confidential materials and information in a professional manner
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction
- Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities; proficient in Microsoft Office products, specifically Word and Excel
- Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
Pay
$21.00 - $23.00
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