Patient Navigator

Overview:

Patient Navigator - Stony Brook CPMP Ambulatory

Schedule: Full Time

Days/Hours :Monday thru Friday flexible rotating Saturdays

Pay: $19.78 - $24.72

Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee.

Responsibilities:

This position does require occasional travel between Commack and Lake Grove.

Job Duties & Essential Functions:

• Greets all scheduled patients upon arrival.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Utilizing Staxi Chairs to assist with transporting patients from their vehicle to their appointment and back.
• Track all New Patient Inquires including patient demographics, appointment date, and provider that appointment was scheduled with.
• Follow up with newly scheduled patients to assess patient experience.
• Perform all necessary receptionist duties including answering, screening, and routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages. Be polite and courteous at all times.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Utilize Electronic Medical Record (EMR) and/or other systems for appointment navigation.
• Track all visitors in the e-log for contact tracing as required by the CDC/DOH.
• Maintain clean and organized reception area.
• Provide additional coverage for evening hours and weekends, as needed.
• Coordinate with building security and management to ensure patient safety including, offering patient’s wheelchairs if needed, assessing patient drop off area to ensure it is clear and accessible at all times.
• Ensure all ADA equipment is functional and hand sanitizing station is working and filled.
• Ensure HIPAA guidelines are followed at all times.
• Able to multitask in an effective and professional manner.
• Continuously retrieve and ensure the proper delivery of all incoming mail and packages to each specialty practice
• Perform all other duties as assigned by management.

Qualifications:

Required Education & Qualifications:

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications:

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Receptionist
• 1 year of clerical or customer service experience.
• Experience using an EMR and a practice management system.
• Bilingual in Spanish.

Physical Demands:

The employee must be able to exchange accurate information in these situations. This position is active and requires the employee to constantly move about in the office to assist patients, staff and medical providers. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining.

StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.