Insurance Customer Service Representative

Randstad is currently recruiting for an Insurance Customer Service Representative. The position is temporary to hire and is 100% in the office. Position is located in the East End of Louisville.

Please do not apply if you are looking for a hybrid or remote position.

• High School Diploma
• 3 years of call center or customer service experience
• Ability to work independently

education: High School

• Respond to inquiries regarding eligibility, benefits, claims status, provider status, membership, and billing from a variety of stakeholders, including subscribers, providers, group administrators, and agents/brokers
• Document each customer interaction thoroughly in the ETS system
• Research and correct claims processed incorrectly; process claim adjustments and issue refunds as necessary
• Participate in ongoing training programs and provide support to other departments as required
• Identify, report, and document system discrepancies to management for resolution
• Maintain a positive and professional attitude when interacting with both internal and external customers, ensuring high-quality customer service
• afeguard all private health information in accordance with HIPAA guidelines
• Handle escalated customer inquiries when management or team leads are unavailable
• Perform other related duties as needed to support the primary job responsibilities

• Medical Health Benefits
• Insurance
• Microsoft Excel
• Analytical Thinking
• Data Entry
• Administrative Duties
• Health Insurance Policies
• Insurance Claim Processing
• Customer Service

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.