Global Channel Management - Customer Service Specialist I

Customer Service Specialist I needs 2 years’ experience

Customer Service Specialist I requires:

• Knowledge of principles and processes for providing customer and personal services.
• This includes customer-needs assessments, quality standards for services, and conducting evaluations to determine customer satisfaction.
• Professional experience in customer service

Customer Service Specialist I duties:

• Manage site resources by planning, scheduling and forecasting manpower requirements.
• Provide up-front sales support, as needed, during the project quotation and preparation phase to ensure specification compliance from an execution standpoint
• Validate the requested or required statement of work and contract terms with the customer, including both technical and commercial elements; serves as primary contact with customer
• gather and analyze data