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FLSA: NON-EXEMPT

Client Coordinator Position- Mental Health Group Practice

We are continuously evolving to offer additional wellness services. Committed to breaking down barriers to mental health care, we strive to normalize the need for treatment and deliver compassionate, innovative, and effective care to diverse communities.

They exercise the utmost discretion, diplomacy, and tact in all customer interactions. The Client Care Coordinator reports directly to the Practice Manager.

Responsibilities and Duties:

• Demonstrate exceptional patient relations skills, both on the phone and in-person.
• Ensure client demographics and insurance information are accurate and current, ensuring comprehensive initial client documentation.
• Verify insurance benefits before initial sessions and keep of ongoing insurance eligibility.
• Timely and effectively respond to all phone calls, messages, and emails within a 24-hour timeframe.
• Serves as a valuable resource for patients and providers, addressing inquiries related to intakes and scheduling.
• Uphold regular attendance, personal appearance, punctuality, and health and safety procedures.
• Ensures office cleanliness, organization, and timely inventory management.
• Facilitate the faxing of necessary documents for clinicians and office staff.
• Collaborate with the billing team for insurance verification and payment collection.

Knowledge, Skills, and Abilities:

• Polite, professional, and friendly demeanor.
• Thorough knowledge of the mission and operations of the Healing Springs Wellness Center's
• Strong ability to prioritize duties, work efficiently, and respond to unexpected situations.
• Excellent spelling and grammar skills.
• Exceptional telephone manners and etiquette.
• Knowledge of medical terminology and private insurance.
• Comfortable working collaboratively with other practice employees.
• Proficiency in the use of Therapy Notes or similar medical record software.
• Punctuality and dependability.
• Ability to complete assigned projects and meet deadlines.
• Understanding of the cultural and social backgrounds of diverse populations.
• Bilingual a plus

Compensation and Benefits:

• Access to the services and programs at Healing Springs Wellness Center.
• Opportunities for professional development in a dynamic and supportive environment.
• Paid time off- Vacation and Sick Time

Benefits:

• Employee discount
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you authorized to work in the United States without sponsorship?

Experience:

• directly-related Office Management: 1 year (Preferred)
• relevant Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Relocate:

• Plantsville, CT 06479: Relocate before starting work (Required)

Work Location: Hybrid remote in Plantsville, CT 06479