Coordinator / Trainer

experience.

Job Responsibilities:

• Designs, develops and implements training materials.
• Develops training schedules based on the evaluation of the need for new staff and subcontractor personnel.
• Establishes and communicates the training methodologies for staff.
• Provides training to both Central Office and Regional Staff on an initial and ongoing basis.
• Ensures that Enrollment Counselors are provided with updated knowledge of the program, community resources, and options for clients.
• Communicates operating policies and procedures for both Central and Field Office operations in compliance with contractual agreement.
• Develops training manuals through input and communication with the State and City agencies operating the Program.
• Recommends changes to policies and procedures in compliance with contract.
• Arranges (in coordination with other managers) staff training on a regular and ongoing basis regarding telephone protocols and Central Office project information obtained through quality assurance monitoring.
• Provides analysis of proposed policies to project management, as needed.
• Provides the Project Manager with updates on all issues regarding quality, training, and policy and procedures.
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
• Performs other duties as required by the management.