[ref. b82785917] Customer Service Representative - Irvine

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Customer Service Representative

Location: Irvine, CA

We are hiring a Customer Service Representative to manage customer questions regarding our retail products. You will be processing orders, modifications, and escalating complaints across a number of communication channels.

• Answering calls and responding to customer inquiries promptly.
• Processing orders, forms, applications, and requests.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Communicating with customers through various channels such as email and phone.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions and transactions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree or equivalent.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Great communication skills.
• Comfortable using computers.
• Experience working with customer support.