IT Help Desk Technician - Los Angeles

The ideal candidate will possess strong technical skills and a passion for helping others, ensuring that all inquiries are addressed promptly and effectively.

Requirements

KEY RESPONSIBILITIES:

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Respond quickly and effectively to requests from the service coordinator
• Monitor service queue & tickets to ensure work is completed in a timely manner and service levels are met
• Create clear & articulate records of all work performed, sufficient to withstand scrutiny
• Ensure company policy is adhered to in both work performed and client configurations
• Ensure consistency of deployment of new workstations, servers & cloud services.
• Troubleshoot, test & analyze using best-practice standards

Required Experience:

• Associate degree or equivalent experience required; bachelor's degree preferred.
• Minimum of two (2) years job-related experience, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• Understanding of and ability to utilize Active Directory and Office 365 to create accounts and maintain proper security.
• Ability to diagnose hardware and software operational errors and product failures.
• Must be able to problem solve, think analytically, and be attentive to detail.
• Ability to effectively communicate in a courteous manner with non-technical people.
• Ability to work under time constraints in an accurate and orderly manner.
• Ability to handle multiple tasks efficiently and organize work to meet deadlines.
• Ability to maintain confidential information as well as exercise discretion when working with confidential information.
• Ability to work independently with minimal supervision.

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Performance Bonus