Workplace Experience Coordinator

We are in search of a Workplace Experience Coordinator to join our team in Toms River, New Jersey. The role is centered around providing exceptional customer service in a facilities management setting. The Workplace Experience Coordinator will serve as the first point of contact for all guests and employees, ensuring smooth operation of the workplace.

Responsibilities:

• Oversee front desk operations, including guest check-in and check-out, badge issuing, and security protocol adherence.
• Efficiently manage calendars to ensure room availability and setup for various activities.
• Act as the primary point of contact for phone communications, maintaining a detail oriented manner at all times.
• Coordinate with security teams and assist as needed to ensure a safe and secure environment.
• Process work orders for janitorial or maintenance needs and monitor their completion.
• Facilitate onboarding processes for new employees, including coordinating with vendors for necessary supplies and services.
• Resolve complaints and inquiries from employees, guests, and co-workers in a detail oriented and customer service-focused manner.
• Organize and manage on-site events, including room setup, tear down, and delivery of required supplies.
• Follow property-specific emergency procedures, ensuring the safety of all individuals on the premises.
• Utilize Microsoft Office Suite and other software proficiently to create presentations, manage data, and perform other necessary tasks. • Proficiency in Microsoft Office Suites, specifically in creating presentations and managing calendars
• Experience in customer service, including answering inbound calls and handling complaints in a detail oriented manner
• Knowledge of office procedures and functions, with the ability to execute tasks efficiently
• Familiarity with onboarding processes and work order management
• Understanding of property management and facility operations
• Experience in coordinating with vendors and managing property-related issues
• Ability to follow and enforce security protocols, including knowledge of security systems such as Prowatch
• Familiarity with emergency procedures for facility management
• Experience in managing visitor experiences and maintaining a secure environment
• Ability to pass a all candidates required to undergo drug screening and comply with workplace regulations
• Knowledge of methods for opening and closing facilities effectively
• Demonstrated professionalism in all interactions and communications.