Dispatch Team Leader

Overview:

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ How we lead

1. Be Customer Obsessed.
2. Be Courageous with Your Point of View.
3. Challenge the Status Quo.
4. Act Like an Entrepreneur.
5. Have an “It Can Be Done” Attitude.
6. Do the Right Thing.
7. Be Accountable.

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

Responsibilities:

7Drive is 7-Eleven’s delivery division and we’re on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of gig-economy drivers to restaurants, retailers, and grocers.

The Opportunity

A Team Leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth and success of our organization. Team leaders motivate and inspire their team members by creating an environment that provides communication, encourages bonding of team members, and demonstrates flexibility.

• Monitor market health and follow protocol to mitigate and escalate market issues.
• Plans and organizes daily activities related to deliveries and operations.
• Request operational needs to meet goals.
• Monitor and troubleshoot issues in the dashboard and app that may arise.
• Monitor quote, configuration and partner settings that fall under your team's responsibility.
• Constantly monitor partner SLA’s and escalate adjustment to quote configurations based on cancellations, end to end time and volume.
• Motivating the team to help contribute to the growth of the company.
• Fully support the delivery operations team.
• Creating a pleasant working environment that inspires the team.
• Complete other duties as assigned by the supervisor.

Qualifications:

• Excellent communication skills.
• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Proficient in Google Workspace or related software.
• Excellent organizational skills, with the ability to prioritize work.
• Ability to explain technical problems and offer solutions to those without technological training.