Customer Service Representative - Wauwatosa - ref. b35617715

This role is situated within the call center industry and will require you to make use of your exceptional customer service and data entry skills.

• Accurately process customer applications and maintain up-to-date records.
• Handle customer inquiries and issues via phone calls and emails in a detail oriented and timely manner.
• Efficiently manage inbound and outbound calls, ensuring a high level of customer satisfaction.
• Interact with employers and employees to address queries regarding paychecks, enrollment, and hours worked.
• Utilize Microsoft Excel and Word to track and document customer interactions and resolutions.
• Maintain a consistent level of performance by meeting daily metrics.
• Respond to fax communications and resolve related issues.
• Ensure all customer correspondences are handled with utmost confidentiality and detail orientation. • Position Title: Customer Service Representative

Experience Requirements:

• A minimum of 1 year experience in a customer service role or similar

Skills and Competencies:

• Proficient in answering inbound calls and handling customer inquiries effectively
• Experience in a call center environment, providing high-quality customer service
• Ability to perform accurate data entry tasks
• Skilled in detail oriented email correspondence, responding promptly to customer emails
• Experience in handling both inbound and outbound calls
• Proficiency in Microsoft Excel and Word for data management and document creation
• Strong commitment to providing excellent customer service at all times