Senior Learning & Development Manager
Richemont New York
At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Senior Learning & Development ManagerNorth America
Montblanc | New York
Reports to: Regional Director, Training & Client Experience
Role Overview
We are seeking a Senior Learning & Development Manager to lead training and development initiatives across the North America region (Canada, Unites States, Caribeans), with a focus on enhancing client experience, leadership, and sales performance.Reporting to the Regional Director, Training & Client Experience Americas, this role is based in New York City. The Senior Learning & Development Manager will work closely with boutique leaders and teams to align training strategies with business objectives, fostering a culture of learning and continuous improvement.
Responsibilities
TRAINING & COACHING- Partner with boutique leaders to implement and deliver corporate training strategies tailored to their specific needs.
- Facilitate training sessions focused on client experience, sales techniques, client acquisition, soft skills, and leadership development.
- Lead on-the-floor coaching sessions, observing client/team interactions, identifying skill gaps, providing real-time feedback and guidance to enhance team performance.
- Spend up to 70% of time on the field, actively coaching and supporting teams.
- Empower boutique leaders to build their managerial and leadership skills through coaching and hands-on support.
- Promote a culture of in-store coaching by supporting boutique leaders in coaching their teams effectively.
- Serve as a "coach-the-coach" leader to enable boutique leaders to lead training initiatives and mentor their own teams.
- Identify and nurture potential talent within boutiques to support career growth.
- Partner with Regional Director Training & Client Experience and HR team to create career development and training plans to support talent retention and succession planning.
- Design and develop customized training materials and tools based on identified needs.
- Ensure training content is engaging, relevant, and aligned with corporate strategies and regional business objectives.
- Continuously innovate and enhance learning methodologies, incorporating adult learning theories and learning best practices.
- Monitor, track, and report on the effectiveness of training/coaching, team progression, results, focusing on measurable ROI and impact on business growth.
- Collaborate with our leaders to assess skill gaps and identify areas of improvement within the teams.
- Partner with cross-functional teams to align training initiatives with business goals.
- Support special projects and other tasks as requested.
Qualifications
EDUCATION & EXPERIENCE- Bachelor’s degree or equivalent business experience required.
- +5 years of experience in sales and management training, preferably in a retail or luxury environment.
- Proven mentoring experience, with the ability to guide and support individuals in their career and skill development.
- Experience as a coaching practitioner is required. Certification is a strong plus.
- Knowledge or experience in Neuro-Linguistic Programming (NLP) is considered a bonus.
- Working knowledge of adult learning theory with experience in distance learning preferred.
- Proficiency in Microsoft PowerPoint, Excel, and digital training platforms. Experience with InDesign is a bonus.
- Strong reporting and data analysis skills to track team performance and training ROI.
- Exceptional organizational, planning, and time management abilities.
- Strong verbal, written, and presentation skills, with the ability to engage and inspire diverse audiences.
- Team-oriented mindset, with the ability to build strong relationships across teams and functions.
- Client-centric focus, with a passion for elevating client experiences through team development.
- Transparent, reliable, and capable of handling sensitive information with discretion.
- Fluency in English is required.
- Knowledge of additional languages such as Spanish, Portuguese, French, or others is a plus.
- Availability to travel extensively across the region, spending significant time on the field (up to 70%).
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available.The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $115k-$135k
Salary will be determined based on relevant skills and experience.
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