Technical Engineer

We are offering an exciting opportunity for a Support Engineer. As a Support Engineer, you will troubleshoot and resolve complex technical issues, collaborate with cross-functional teams, and enhance support processes. This role requires strong problem-solving skills and technical expertise.

Key Responsibilities:

• Provide technical support via email, chat, phone, and ticketing systems.
• Diagnose and resolve hardware, software, and network-related issues.
• Document troubleshooting steps, solutions, and best practices in the knowledge base.
• Collaborate with engineering, product, and operations teams to improve product reliability and user experience.
• Assist in system monitoring, incident management, and root cause analysis.
• Train end-users and internal teams on troubleshooting and best practices.
• Stay up to date with industry trends, emerging technologies, and product updates.
• 2+ years of experience in a technical support, help desk, or engineering role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and networking fundamentals.
• Experience with troubleshooting software applications, databases, and APIs.
• Familiarity with ticketing systems like Zendesk, ServiceNow, or Jira.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Experience with cloud platforms (AWS, Azure, or Google Cloud).
• Familiarity with scripting languages (Python, Bash, or PowerShell).
• Knowledge of ITIL frameworks and best practices.
• Experience with monitoring tools like Datadog, Splunk, or New Relic.