[ref. e69205117] Desktop Support Analyst - Greenwich

We are offering a contract to hire employment opportunity in the Healthcare/NHS industry in Warwick, RI, United States for a Desktop Support Analyst. This role involves providing comprehensive technical support to our team, which includes but is not limited to Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware.

Responsibilities:

• Providing technical assistance and support related to computer systems, hardware, and software.
• Utilizing Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware skills to resolve technical issues.
• Troubleshooting and resolving issues with Apple Devices and Backup Technologies.
• Managing and maintaining Active Directory for user and computer accounts.
• Configuring and managing Dell Technologies equipment to ensure optimal performance.
• Implementing Configuration Management strategies to maintain system consistency and reliability.
• Providing support for a variety of hardware including desktops, laptops, mobile devices, and peripherals.
• Assisting with system backups and recovery and maintaining data files and monitor system configuration to ensure data integrity.
• Monitoring customer accounts and taking appropriate action based on account activity.
• Processing customer credit applications accurately and efficiently, and maintaining accurate customer credit records.
• Must have expertise in Android Development
• Proficiency in Cisco Technologies is required
• Demonstrable experience with Citrix Technologies is necessary
• Knowledge of Computer Hardware is expected
• Familiarity with Dell Technologies is essential
• Proficiency in Active Directory is required
• Experience with Apple Devices is expected
• Must have knowledge of Backup Technologies
• Configuration Management skills are necessary