Office Services Associate

This includes reprographics copy and mail services, along with support for services in hospitality facilities, audio/visual reception, and other service lines as needed.

• Accurately process and log all office services work
• Prioritize workflow and complete all projects in a timely manner
• Maintain client satisfaction through professional telephone and email etiquette
• Troubleshoot basic equipment problems and place service calls when needed
• Interact with clients in person, over the phone, or electronically
• Adhere to policies in addition to client site policies
• Perform work in office services primarily reprographics, mail, and intake functions according to established procedures
• Load machines with various paper and toner supplies
• Handle sensitive and/or confidential documents and information
• Communicate with supervisor or client on job or deadline issues
• Perform quality assurance on own work and work of others • Proven experience in customer service and office functions
• Strong understanding of operations, procedures, and policy
• Experience in answering inbound calls and supervising a team
• Knowledge of hiring processes and ability to troubleshoot issues
• Proficiency in scanning documents and performing receptionist duties
• Skilled in digital communication and maintaining logs
• Familiarity with office machinery and paper management
• Experience in quality assurance and the ability to distribute faxes
• Willingness to work overtime when necessary
• Skilled in handling service calls and managing confidential documents
• Strong understanding of office perks and their administration
• Ability to maintain facilities and ensure their smooth operation
• Exceptional organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks effectively
• Strong interpersonal skills and ability to work in a team
• Proficiency in MS Office Suite and other relevant software
• High level of professionalism and ability to handle sensitive information with discretion
• Strong problem-solving skills and ability to think on feet
• Dedication to continuous learning and improvement.