Customer Service Manager - TalentZok
TalentZok Long Beach
Customer Service Manager
- TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?!
In this role, you're responsible for the duties listed below.
Immediate opening for a Customer Service Manager in Lakewood, CA who possesses:- Customer Service Management with some call center experience
- 5+ yrs experience-Must have product support experience and ability to handle escalations with a team up to 10-Experience with Zendesk ideally or Oracle or NetSuite and analytics Email resumes to mturner@talentzok.com or call 858.356.6772.
The role emphasizes digital transformation, personalized support, and strategic leadership to uphold our premium brand standards.
The selected candidate will be responsible for:
-Strategic Leadership & Team Development-Develop and implement customer service strategies aligned with our premium brand.-Lead, coach, and train a high-performing team with a culture of excellence.-Drive professional development and team engagement through mentoring initiatives.-Service Excellence & Digital Enhancement-Introduce AI-powered and self-service resources while maintaining high-touch service.-Manage a dynamic knowledge base for adaptive customer and team support.-Seamlessly integrate automated and human-driven channels.-Analytics & Performance Management-Optimize customer satisfaction through data-driven strategies.-Establish key metrics (e.g., first-contact resolution, response times).-Analyze friction points and generate actionable performance reports.-Cross-Functional Leadership-Collaborate with Sales, Operations, and Product teams to enhance the customer experience.-Provide voice-of-customer insights and streamline service processes.
The selected candidate will also possess:
-5+ years in customer service management, including 3+ years leading teams.-Expertise in digital support channels, Zendesk, Oracle NetSuite, and analytics.-Bachelor's degree; experience with technical/mechanical products preferred.-Passion for exceptional customer experiences with high-value products.-Excellent communication, strategic thinking, and attention to detail.-Motivated, independent, and collaborative team player.
Salary Range: $85k-$100k/yr/bonus potentialFor immediate and confidential consideration, please email your resume to mturner@talentzok.com or call 858.356.6772. More information can be found at www.talentzok.com
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