ServiceNow System Administrator

Collaborate with the ServiceNow, ITAM, and OT Team to configure, develop, support and maintenance of the platform. The main focus will be ITAM and OT.

education: Bachelors

Job Requirements:

• Work with the developers to maintain the stability and usability of the SAMPro module in ServiceNow across all production and non-production environments
• Configure and maintain SAM PRO applications, workflows, and business rules to meet business requirements
• Manage user access, security roles, and permissions associated to CI, Asset, OT, and SAMPro
• Develop and optimize SAM PRO processes, forms, and views
• Create and edit ITAM and OT related reports, dashboards, and performance analytics
• Develop and maintain test plans, cases, and procedures for CMDB, Hardware/Software Assets, and OT Module
• Perform functional, regression, integration testing on CMDB, Hardware/Software Assets, and OT Module features
• Identify and document defects/bugs and ensure resolution
• Provide QA support for new CMDB, Hardware/Software Assets, and OT Module features, configurations, and upgrades
• Continuously improve SAM PRO and OT module and processes with a focus on quality, efficiency, and user experience
• Collaborate with the ServiceNow, ITAM, and OT Team to configure, develop, support and maintenance of the platform. The main focus will be ITAM and OT.
• Identify bottlenecks and develop optimizations based on needs
• Coordinate ITAM and OT related ServiceNow Hi Tickets
• Configure, Manage, and Maintain all Models including but not limited to software, hardware, and consumables in a manner that the model data can be leveraged to create reports on asset lifecycle, cost management, and potential risks associated with a specific model.
• Troubleshoot Software Model to Software Installation match, working with the SAM Team to maintain a compliance position.
• Coordinate with the ITAM Team to manage the lifecycle of a model from creation to retirement.
• Manage ServiceNow License configuration to report on the ServiceNow license compliance for the different modules GPI owns.
• Understanding of the SaaS (software as a service) business & technology model
• Work with the CMDB Master Data Lead to manage the Class and Category alignments with Models and CI's

qualifications:

• Software and Hardware Model Management
• Helping with Lifecycle reports
• Help manage Class and Category alignment with Models and CI's.
• 2 years experience ServiceNow SAMPro, ITAM and OT
• Bachelor's Degree in Computer Science or degree

skills: ServiceNow SAMPro - 2 yrs experience +

ITAM and OT - 2 years exp. +

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.