Help Desk Specialist
Overview:
Help Desk Specialist Description & Duties:
Foundation Finance Company is currently seeking an experienced, information technology (IT) professional or Help Desk Specialist who will be responsible for resolving hardware and software issues for our company. In this position, you will be responsible for providing support to end users and their devices, provide technical assistance and support related to computer systems and various IT equipment.This individual is expected to respond to queries, assess problems and issues with IT equipment and applications, run diagnostic programs, isolate problems, and determine/implement the solution. They will also be required to work closely with other IT department personnel to provide support on issues that are outside the scope of their knowledge or expertise.
Pay Range: USD $20.00 - USD $23.00 /Hr.
Responsibilities:
Duties may include, but are not limited to:
- Ensure that the highest standards of customer service are maintained in accordance with policies and procedures set forth by Foundation Finance Company LLC.
- Must maintain an acceptable departmental attendance record.
- Must be reliable and prompt when reporting to work.
- Must adhere to all established rules, regulations, procedures and policies of Foundation Finance Company LLC and the Technical Services Department.
- Be willing to troubleshoot complex problems and provide solutions to ensure a high level of customer satisfaction.
- Will assist in maintaining ticket queue, and process requests with speed and thoroughness by analyzing issues, then providing documentation of resolution within the ticket.
- Support all areas of IT including technical improvements and changes.
- Ability to multi-task to ensure call handling, email communication and other electronic communication is processed according to department policies and verify that Services Desk SLA’s are in place.
- Create Self-help documentation and training manuals for end users; prepare required/needed documentation for operational desktop software, system software, and device hardware.
- Provide strong motivation and excel in training abilities, help other associates with complicated issues and preform “roaming” tasks with efficiency, tact, and professionalism.
- Ability to analyze, resolve, and log requests from identification to resolution. Follow up with all support staff to ensure incidents are resolved, requests are filled, and customer communication is complete.
The Ideal Candidate:
Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.
Qualifications:
Minimum Qualifications:
- Four-year degree in Computer Science, Engineering or similar relevant field; Associates w/relevant experience
- A+ certification or similar designation is a plus
- To perform this job successfully, an individual should have knowledge of Spreadsheet software; Word Processing software and Internet software.
- Strong typing skills.
- Strong attention to detail.
- Professional phone presence and excellent verbal and written communication skills.
Description:
About Foundation Finance:
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes.We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.
Working Conditions:
Office environment with significant time spent sitting, typing and talking on the telephone.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Remote Work:
Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.