Second Vice President, Retail Platform Administrator

Overview:

*We are open to hiring anywhere within out MidWestOne Bank footprint- we have posted in multiple locations*

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

Knowledge of the Service Associate, Personal Banker, and Operational Department positions would be beneficial. Experience with systems utilized by frontline staff is advantageous.

This position will include certain assigned responsibilities for one or more of the Focus Areas.

Responsibilities:

• Develops and maintains a deeper understanding of frontline retail systems and programs leveraging business line expertise to be a subject matter expert (SME) including interaction with our 3^rd party platform or program provider as needed.
• Manages the administration, maintenance, and communication relating to various retail systems.
• Creates updates and reviews administrative procedures.
• Conducts periodic analysis of systems functionality and use for efficiency.
• Performs program updates, enhancements, or implementations as needed.
• Consistently improve system usability and operational effectiveness by reviewing KPIs, leveraging product enhancements, and vendor relationships.
• Identify gaps for improvement or expanded use cases including providing feedback or enhancement requests to the frontline retail system or program provider.
• Collaborate and maintain communications with other departments that have retail impact.
• Leads and participates in projects that have a retail impact focusing on improvement efforts to identify and implement efficiencies.
• Oversees and maintains a strong vendor relationship for various retail systems.
• Acts as main point of contact and relationship manager.
• Includes a periodic review of services, contract reviews annually, including at renewal, and annual security due diligence.
• Performs retail system support by acting as a technical liaison to trouble shoot and resolve issues.
• Maintains and updates procedures and forms to ensure compliance to regulations, laws, and efficient processes.
• Maintains and updates internal department resources and procedures.
• Performs various retail systems user access reviews.
• Participates in review of frontline equipment analysis. Assisting and coordinating new, replacement or removal of equipment as needed.
• Attends internal trainings that have a retail impact.
• Performs other duties as assigned.

• Develops and maintains subject matter expertise (SME) in the frontline platform systems and programs. This includes having a strong working knowledge of deposit account opening and servicing, handling teller transaction and transaction processing, branch and teller capture processing, and various other retail systems used through the course of business.
• Develop and maintain strong relationship with vendors and retail system partners. This includes internal coordination and collaboration with respective areas within the bank such as BSA, Compliance, Deposit Operations and Information Services.
• Use critical thinking skills to perform analysis of retail systems and data, evaluate use cases and existing processes for efficiency improvements and independently make risk-based decisions.
• Supports L&D with SME including participation in material preparation or review along with attending live training sessions to assist in Q&A or clarity.

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
• 100% vested 401(k) Retirement Plan with company match
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

Qualifications:

• Associates degree or equivalent combination of education and related work experience.
• 3 to 5 years of prior product delivery experience in a larger community or regional bank ($6 Billion +)
• Banking or Financial Institution experience is preferred.

We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!