IT Support Analyst

Robert Half is seeking multiple IT support technician in Carlsbad, New Mexico.

IT support Technician(s) day to day duties include but are not limited to:

• Researches parts, equipment, hardware and other technology needs and

• Completes work assignments and ensures all work is completed correctly

• Keeps customers informed of project status when necessary and

• Maintains technology help desk system and ensures jobs are completed as

• Provides for the application of systems analysis techniques and procedures, including consulting with staff users, to determine hardware, software, or system functional specifications.
• Provides for the design, development, documentation, analysis, creation,

testing or modification of district computer systems or programs related

• Provides for the testing or modification of computer programs as they

• Ensures the installation, setup, repair and support of personal computer

• Trains personnel as needed in the use of hardware, software and network assets.
• Provides for preventive maintenance of personal computer and network

• Maintains the district warranty/repair process.
• Assists the Network Administrator and Systems Administrator as needed.
• Travels to various sites to provide assistance as needed.
• Cross trains in application and network functions

ADDITIONAL JOB FUNCTIONS:

-Requires some after-hours and weekend work depending on the situation.

-May require work-from-home during non-traditional scenarios.

• Such other functions as directed by the Director of Technology, or the Superintendent.

The successful IT Support Technicians will have:

High School Diploma, Associates degree in Computer Science, Information Technology, or similar discipline would be advantageous.

Any of the following nationally recognized certifications may be used in

Security +, CCNA, or similar certification).

repair and support.