[ref. e78693716] Chesapeake - View Jobs Description

Position Information

Public Safety Telecommunicator I Trainee: 911 Operator/Dispatcher

Full Time

Public

7

POLICE

POLICE PSEC

2024444

40 hours + Overtime as required

Work Schedule

When hired: Monday-Friday 7:30AM to 4:00PM until completion of Basic Dispatch Academy (BDA)

Rotating 12-hour shifts: 6:00AM-6:00PM or 6:00PM-6:00AM Fixed for 4 months including weekends and holidays; must also be available to work overtime when required to meet operational needs

all shift assignments are subject to change based on operational needs

Chesapeake, VA

O - Occasional

GE09

Semi-Monthly

• Starting position as a PST Trainee [GE09] – $48,405 annual salary or higher depending on qualifications and experience
• PST Trainee Level lasts 14 – 16 months from the time of hire – 10% increase of pay after completing the Trainee Level

$5,000 (experienced Public Safety Telecommunicator)

Are you able to stay calm while providing excellent customer service in emergency situations?

If so, why not make a positive impact on others by answering the call that will make a difference in someone’s life as a Public Safety Telecommunicator (911 Operator/Dispatcher0

Under general supervision, the selected candidate for Public Safety Telecommunicator will be responsible for receiving, processing, relaying, and responding to emergency and non-emergency calls for assistance, as well as providing information and referrals for police, fire, emergency medical services, and other public safety-related matters; works on an assigned/rotation shift and overtime when operations necessitate; attend and successfully complete the Basic Dispatch Academy and On-The-Job (OJT) training for the Public Safety Telecommunicator (911 Operator/Dispatcher) to include achievement of all required certifications and completion of OJT as designated by the Department of Criminal Services (DCJS) within a twenty-four (24) month period.

This is an Alpha classified position requiring employees to work during inclement weather, catastrophic events, and major/emergency situations regardless of the City’s operational status and is subject to respond immediately for duty.

Essential Job Functions and Responsibilities:

• Operates a multi-line emergency telephone system for receiving and processing calls for Police, Fire, and Emergency Medical Services (EMS);
• Utilize emergency telephone system as a telecommunication device for the deaf and hearing impaired (TDD/TTY) to receive and respond to a variety of emergency and non-emergency services and complaints; calms, reassures, and verbally interrogates callers to interpret, analyze and anticipate the effect of situations in order to resolve problems, provide requested information, or refer callers;
• Apply professional communication techniques to calm emotional, irrational, irate, or reluctant callers; translates information to appropriate codes utilized by the agency; determine and assign level of priority and enter data to a computer aided dispatch (CAD) system for radio dispatch;
• Performs Emergency Medical Dispatch and crisis intervention using Emergency Medical Dispatch software and/or cards to ask vital questions and provide pre-arrival instructions for emergency medical calls;
• Monitors and operates a radio console and various radio frequencies to dispatch and coordinate public safety responses ranging from routine to critical; determines priority to dispatch calls; identifies appropriate number and type of equipment or apparatus to dispatch; queries, enters, modifies, and clears information in local, state, and national computerized databases to include Virginia Crime Information Network (VCIN), National Crime Information Center (NCIC) and the Department of Motor Vehicles (DMV) pertaining to arrest warrants, driver record and history, stolen property, other similar data and transmits relevant information to field units;

Monitors and responds to a variety of other technical systems and functions to include GPS equipped bait car, financial institution electronic pursuit tracking system; fire station alerting system, radio interoperability channels, and local/regional/national alerting and disaster notification systems; performs any other duties as assigned.

Demonstrate proficient knowledge of operations of telephony and computer-aided dispatch systems, and thorough knowledge and understanding of operating procedures, operational orders, directives, policies, and procedures along with their application; maintain required certifications.

Required Qualifications

Vocational/Educational Requirement: Requires a high school diploma, GED, or specialized vocational training in telecommunications.

Experience: None required.

Special skills or equipment certification may be required. Must be a United States citizen or a lawful resident for the past 10 consecutive years.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

• At least six (6) months of prior customer service or call center experience is preferred.
• Ability to type at least 50 WPM and 5705 KPH Data Entry

Posting Detail Information

09/23/2024

11/08/2024

No

• Apply Now – Sign-on Bonus*
• $4,000 [no experience]
• $5,000 [experienced Public Safety Telecommunicators]

After you apply, you will receive an instructional email with detailed information about the steps in hiring process, as well as information on submitting the Personal History Statement.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical DemandsC = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Occasionally- Up to 1/3 of the time.

Continuously- 2/3 or more of the time.

Occasionally- Up to 1/3 of the time.

Rarely- Less than 1 hour per week.

Exerting up to 10 lbs

Rarely- Less than 1 hour per week.

Exerting up to 10 lbs

Rarely- Less than 1 hour per week.

Exerting up to 10 lbs

Rarely- Less than 1 hour per week.

Occasionally- Up to 1/3 of the time.

Continuously- 2/3 or more of the time.

Rarely- Less than 1 hour per week.

Rarely- Less than 1 hour per week.

Never- Never occurs.

Rarely- Less than 1 hour per week.

Rarely- Less than 1 hour per week.

Rarely- Less than 1 hour per week.

Never- Never occurs.

Continuously- 2/3 or more of the time.

Continuously- 2/3 or more of the time.

Continuously- 2/3 or more of the time.

Continuously- 2/3 or more of the time.

Computers, Telephones, Fax Machines, Printers, Headsets, Foot Pedals and other applicable office related equipment.

None

Health and SafetyD = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

N = Never

N = Never

N = Never

N = Never

N = Never

N = Never

N = Never

N = Never

If Other, Description

Environmental FactorsD = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

N = Never

N = Never

N = Never

N = Never

N = Never

N = Never

Office Environment

Non-Physical DemandsC = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Continuously- 2/3 or more of the time.

Continuously- 2/3 or more of the time.

Frequently- From 1/3 to 2/3 of the time.

Frequently- From 1/3 to 2/3 of the time.

Continuously- 2/3 or more of the time.

Continuously- 2/3 or more of the time.

Frequently- From 1/3 to 2/3 of the time.

Continuously- 2/3 or more of the time.

N = Never

If Other, Description

No

Professional References

Professional ReferencesPlease provide contact information for professional references.

Minimum Requests

4