Remote E-Commerce Assistant

Candidates with Shopify experience are strongly desired.

Responsibilities:

• Manage customer service for our main fan base and a recent Kickstarter campaign, providing level one support.
• Serve as the primary contact with our distribution center in Kentucky, overseeing the receiving, product flow, and shipping readiness of goods for the Kickstarter campaign.
• Regularly update website databases, including formatting changes on blog posts, updating links, and creating redirects.
• Keep meticulous records using Excel documents and other Microsoft Office products.
• Handle other tasks as assigned, contributing to the overall functioning of the sales/ecommerce teams
• Proficiency in eComm, with the ability to utilize it effectively for sales activity
• Experience in providing post-sales support, ensuring client satisfaction and retention
• Demonstrated ability in coordinating sales activities, aligning them with business objectives
• Knowledge of NetSuite software, using it for sales management and reporting
• Proficiency in Word, with the ability to create sales reports and other documents
• Advanced skills in Excel for data analysis, sales tracking, and report generation