Accounting Clerk
Robert Half Northborough
We are in the process of recruiting an Accounting Clerk to be based in Westborough, Massachusetts. The individual will play a critical role in our team by managing customer interactions, leading a team of customer support professionals, and driving operational excellence.
The role also involves close collaboration with internal teams and the global affiliate network.
Responsibilities- Accurately and efficiently process customer credit applications.
- Maintain precise records of customer credits.
- Resolve customer inquiries and act as a point of escalation for complex issues.
- Monitor customer accounts and take necessary action.
- Develop customer service policies and procedures that align with organizational goals and customer requirements.
- Liaise with the sales affiliate network and home company to ensure smooth operations.
- Manage order entry, backlog accuracy, and adherence to terms and conditions.
- Identify and address product delivery issues, communicating solutions to customers in a timely manner.
- Collaborate with finance to resolve invoice discrepancies.
- Prepare detailed performance reports for operational reviews.
- Provide guidance to the customer support team, promoting a culture of excellence and accountability.
- Develop training programs and career growth opportunities for the team.
- Collaborate with internal teams to align on customer expectations and operational priorities.
- Advocate for customer needs within the organization, driving improvements in processes and customer service metrics. • Minimum of 7 years of relevant experience in an accounting role.
- Demonstrable proficiency in account management, with a proven record of successfully managing financial accounts.
- Experience in administrative management, including the ability to oversee and streamline office operations.
- Previous experience working in a call center, with a focus on providing exceptional customer service.
- In-depth knowledge of call center metrics, with the ability to analyze and interpret data to improve performance.
- Experience in managing call center operations, including workforce planning, scheduling, and quality assurance.
- Ability to thrive in a high-volume call center environment, demonstrating resilience and adaptability under pressure.
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