Accounting Clerk

The role also involves close collaboration with internal teams and the global affiliate network.

• Accurately and efficiently process customer credit applications.
• Maintain precise records of customer credits.
• Resolve customer inquiries and act as a point of escalation for complex issues.
• Monitor customer accounts and take necessary action.
• Develop customer service policies and procedures that align with organizational goals and customer requirements.
• Liaise with the sales affiliate network and home company to ensure smooth operations.
• Manage order entry, backlog accuracy, and adherence to terms and conditions.
• Identify and address product delivery issues, communicating solutions to customers in a timely manner.
• Collaborate with finance to resolve invoice discrepancies.
• Prepare detailed performance reports for operational reviews.
• Provide guidance to the customer support team, promoting a culture of excellence and accountability.
• Develop training programs and career growth opportunities for the team.
• Collaborate with internal teams to align on customer expectations and operational priorities.
• Advocate for customer needs within the organization, driving improvements in processes and customer service metrics. • Minimum of 7 years of relevant experience in an accounting role.
• Demonstrable proficiency in account management, with a proven record of successfully managing financial accounts.
• Experience in administrative management, including the ability to oversee and streamline office operations.
• Previous experience working in a call center, with a focus on providing exceptional customer service.
• In-depth knowledge of call center metrics, with the ability to analyze and interpret data to improve performance.
• Experience in managing call center operations, including workforce planning, scheduling, and quality assurance.
• Ability to thrive in a high-volume call center environment, demonstrating resilience and adaptability under pressure.