Remote - SAP CX Sales and Service Manager
Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work locationKey Responsibilities:Work you39;ll do:-Act in a leadership role on client projects and for junior staff.
Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis Lead functional consultants in the design and execution of C4C customization and technical activities and integration of C4C with other SAP and non-SAP systems.
Create functional designs, test cases, prototyping test planning and execution, training coordination, and documentation of operational support procedures. Help clients define forward-looking business strategies related to digital transformations.
The SAP CX Sales & Service Consultant is responsible for delivering the required CRM functionality within an SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client39;s requirements. Professionals in this position should have deep CRM process and configuration expertise in SAP CX across all areas of the CRM portfolio including Lead & Opportunity Management, Territory Management, Quote & Order Management, Service Tickets, Call Center, and integration to SAP ERP/ Commerce/Emarsys/CDP/CDC/CPQ/FSM/Qualtrics/BTP.
Experience in SAP FSM, SAP CPQ, Emarsys, BTP is a plus.Requirements and Technology Experience: 8+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 and V2. 8+ years of experience in project management, business blueprinting, business requirements analysis and solution architecture & technical architecture definition.8+ years of experience in SAP CRM Sales & Service processes. Experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration. Work independently or as part of a team managing to complete multiple task assignments.
Identify client business issues through vendor/Client client team and facilitate solution. development documentation, development, and delivery. Demonstrate strong verbal and written communications skills. Experience in leading teams in the delivery of SAP functionality in a project environment.
Experience in SAP Field Service Management (FSM Experience in SAP CPQ2.0 (aka Callidus Cloud Experience in SAP Subscription Order Management with SAP Sales and CPQ Cloud. Experience in SAP BTP.Our client is a leading Consultingorganization and we are currently interviewing to fill this and other similar contract positions.
If you are interested in this position, please apply online for immediate considerationnbsp;Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lawsAcc