Service Technician - Fort Myers - ref. e11446315

Position Overview:

Now Hiring! Service Technician.

Location: Fort Myers, FL 33907

Who We Are? https://www.fireandsecurityteam.com

INTEGRATED FIRE AND SECURITY SOLUTIONS, INC is a company corporately located in Fort Myers FL 33907, with satellite offices in Orlando, Miami, Tampa, and Tallahassee. We take pride in our highly skilled professional technicians and the turnkey state-of-the-art low-voltage solutions we provide and install to meet the life safety and security needs of our clients.

What’s in it for you:

• Healthcare participation for the spouse and family POS plan. IFSS provides 50% of the elected plan (including employees and family) with a minimum monthly contribution.
• 80 hours of regular work will be provided per pay period. Overtime will be available (with Manager’s approval) to you when working onsite, on billable service calls, change orders, scheduled overtime, or at the customer’s request.
• IFSS will provide a company vehicle with a fuel card that includes local personal use (role-specific, may not apply)
• IFSS laptop computer, cell phone, and software required for the performance of technical duties.
• Required P.P.E. and IFSS company shirts.
• Nine company-paid holidays.
• One-week paid vacation begins accrual after 90 days of full-time service, two weeks of vacation upon completion of the 2nd anniversary, and three weeks upon completion of 5 years of service.
• PTO, one week each year starting January 1 (prorated from date of hire in the current year after 90 days of employment).
• This position accompanies a 90-day review and evaluation from the hire date.
• Education and certification reimbursement program.
• Participation in IFSS 401k matching plan.

What You’ll Do:

• Provide support to the Service department and the customers we assist with their low voltage issues.
• Service and some installation of conduit, wire, and devices for various low voltage systems, mainly focusing on fire alarm, access control, and video surveillance equipment.
• Must be highly motivated, and task-oriented to learn and see tasks through to completion.
• Must be a team player and have excellent written and verbal communication skills.
• Responsible for customer coordination in the field and repair of all systems and customer training.
• Shall work with the Service Coordinator and Service Manager to help schedule onsite resources, and ensure equipment and materials are correct and onsite when needed.
• Must also communicate well with internal and external customers.

Scope:

• The Service Technician reports directly to the Service Manager and/or the Operations Manager, as directed. The Technician also works closely with the Service Coordinator and Sales Department.

What You’ll Need:

• Establishing Focus – The ability to develop and communicate goals in support of growth and advancement.
• Empowering Self and Others – Gaining confidence in your ability to be successful, especially at challenging new tasks. When you learn something new, never be afraid to train others to help them grow.
• Fostering Teamwork – As a team member, the ability and desire to work cooperatively with others on a team, strive to become a team leader, interest, skill, and success in getting groups to work together cooperatively.
• Managing Change – Demonstrating support for organizational changes needed to improve the organization’s effectiveness, supporting, initiating, sponsoring, and implementing organizational change, helping others to successfully manage organizational change.
• Attention to Communication – Ensuring that information is passed on to others who should be kept informed. These communications shall be clear concise and meticulously documented, providing explicit directions.
• Influencing Others – The ability to gain others’ support for ideas, proposals, and solutions.
• Building Collaborative Relationships – The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance, and support.
• Diagnostic Information Gathering – Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out information when others are reluctant to disclose it.
• Analytical Thinking – Approaching a problem by using a logical, systematic, sequential approach.
• Results Orientation – Focusing on the desired result of one’s work or the work of one’s team; setting challenging goals, focusing on the goals, and meeting or exceeding them.
• Thoroughness – Ensuring that one’s own and other’s work and information are complete and accurate; carefully preparing for bringing service calls to a timely and complete resolution.
• Initiative – Identifying what needs to be done and acting as required by the situation.
• Personal Credibility – A demonstrated concern that one be perceived as responsible, reliable, and trustworthy; conveys command of the relevant facts and information and does what this position commits to doing.

Qualifications, Knowledge, and Experience:

• Certifications in IFSS areas of expertise or a successful 5-year minimum of demonstrated work history/knowledge as a service technician is required.
• NICET certification in Fire Alarm Systems is preferred, but not required.
• Understanding NEC and NFPA's current requirements is essential.
• Shall be able to troubleshoot panels, devices, and program various systems including, but not limited to, Notifier, Firelite, Silent Knight, Lenel, Open Options, DSX, Milestone, Salient, and DMP to name a few.
• Shall perform an onsite review of previous repairs and quality control.
• Shall maintain professional and technical knowledge by attending seminars and keeping up with industry changes and the latest proven technologies as well as attending factory-level training classes when necessary.

IFSS would like to thank all applicants, however, only those who qualify for an interview will be contacted. IFSS is a Drug-Free Workplace and an equal opportunity employer. Employment will be contingent on passing a Jessica Lunsford Act background check and a 10-panel drug screen.

Pay Range: USD $28.00 - USD $34.00 /Hr.