Bilingual (English/Spanish) Customer Care Representative (Onsite)

Overview:

The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $19.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors
• Language differential provided - up to $1.00/hour in addition to base wage

Responsibilities:

• Serve as the primary point of contact for customers via phone
• Process credit card payments over the phone or via Storefront for new and existing customers
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Qualifications:

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Fluency in both English and Spanish
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Excellent communication skills, both, oral and written
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background check.