Wayne - Administrative Assistant

We are in search of an Administrative Assistant to join a team in WAYNE, Pennsylvania. As an Administrative Assistant, you will be involved in managing transactions, processing payments, and handling customer queries. You will also be tasked with maintaining accurate records and ensuring all documentation is properly filed and archived.

Responsibilities:

• Assisting in managing transactions, including opening and closing escrow accounts, preparing documents, and processing payments.
• Liaising with various representatives such as title insurance, insurance company, loan officer, escrow processors, title company, real estate agents, and clients to facilitate the closing process.
• Reviewing, auditing, and ensuring the accuracy and compliance of all closing documents.
• Timely and accurately inputting, accessing, and retrieving data relevant to closings.
• Reading all contracts, commitments, and lender closing instructions and completing them in a timely fashion to ensure escrow closing.
• Maintaining proper accounting procedures when handling earnest money funds and final disbursement from the escrow account.
• Carrying out administrative and clerical duties to support the Escrow Officer in completing escrow transactions and necessary follow-up requests.
• Preparing closing documents such as settlement statements, escrow files, and closing statements.
• Coordinating other pre-closing and post-closing responsibilities as directed.
• Managing customer queries and ensuring smooth and timely transactions by communicating with clients, borrowers, and lenders.
• Uploading all necessary documents into document retention software and completing all required information.
• Other job duties as required.
• Minimum of 1 year experience in an administrative role
• Proficiency in answering inbound calls and managing inbound/outbound calls
• Strong customer service skills with a focus on detail oriented communication and client satisfaction
• Proficient in data entry tasks with high attention to detail and accuracy
• Ability to manage email correspondence effectively and with a detail oriented approach
• Competence in using Microsoft Office Suite including Excel, Outlook, PowerPoint and Word
• Experience in scheduling appointments, managing calendars and coordinating meetings
• Excellent interpersonal and communication skills
• Ability to multitask and prioritize work in a fast-paced environment
• High school diploma or equivalent required, higher education or certifications beneficial