Key Account Manager

Overview:

Minco is a global provider of thermal solutions, temperature sensing and control solutions, and flex circuit solutions for medical, aerospace, defense, oil and gas, power generation and other high-reliability applications. Our experienced team couples advanced product technologies, expert design and engineering services, and a deep understanding of our customers’ applications to provide comprehensive solutions that meet exacting requirements for quality, reliability and performance.

The Key Account Manager provides input and participates in the technical development of products and services, qualifies new business, manages the product life cycle of new and existing programs and provides guidance to customer service representatives.

Responsibilities:

• Develop and manage new or existing key accounts as assigned.
• Drive revenue growth and maximize profits at assigned accounts.
• Build strong, long-term, ongoing business relationships with key customer contacts and key accounts.
• Develop, formulate, implement and ensure attainment of strategic business goals and growth plans for assigned accounts jointly with management.
• Gather, analyze, and share customer intelligence information with management.
• Maintain all communication, internal and external, using the best practices and available account management tools.
• Develop and deliver sales presentations and close sales in a professional and effective manner.
• Ensure assigned customers receive appropriate technical support.
• Manage account qualification processes for potential customers as assigned.
• Identify decision makers at targeted accounts.
• Provide directives and guidance to the customer service team for quotation and order entry activities involving key accounts.

Qualifications:

• Outstanding interpersonal, verbal, and written communications skills.
• Proven background in technical sales, with a strong understanding of customer needs and product applications.
• Proficiency in using Salesforce or similar Customer Relationship Management (CRM) tools to manage leads, opportunities, and pipelines efficiently.
• Demonstrated success in cold calling and outbound sales, with the ability to engage and persuade potential clients over the phone.
• Demonstrated ability to work efficiently with a sense of urgency under conditions of multiple deadlines and changing priorities.
• Ability to maintain the highest level of integrity, professionalism and courtesy when interacting with customers, enhancing their experience by providing consistent, continuous, and high-quality service.
• Excellent presentation skills, both externally with prospects, customers, and third parties, as well as internally within the company.
• Sound business acumen for many and varied business opportunities and challenges.

• A minimum of three years working in a similar role at a business-to-business manufacturing company with diverse product and service solutions.
• Bachelor’s degree (preferably in Engineering, Business, or Marketing).

• General office environment.
• Travel as needed (up to 25 percent).