General Manager - Document Scanning & Digital Imaging

We are currently seeking candidates for aGeneral Managerrole who will direct theirdivision to succeed inquality and service by hiring, training, and managing team members, maintaining the facility's readiness and ability to provide top customer service, technology, and delivering a quality product by performing the following duties:

• Hire, train, and evaluate personnel
• Maintain personnel and equipment readiness to deliver a quality product.
• Maintain a high level of branch organization at all times.
• Respond to clients in a professional and ethical business manner.
• Effectivelypromote ARC products and services
• Assist with quoting equipment, supplies, and services
• Fiscal and operational responsibility for daily branch operations.
• Manage branch activities within agreed budgets and timescales
• Plan and direct production activities and establish production priorities
• Maintain appropriate inventory controls
• Work effectively with internal and external customers.
• Manage cash sales reporting and submissions
• Manage the branch within company policies and standards.
• Developtools to accurately track errors and deadline compliance.
• Review service, supply service, rental, and warranty agreements to maintain maximum profit efficiency
• QC outgoing orders. Monitor orders-in, operators, quality control, final check, and orders-out.
• Monitorequipment and supplies.
• Submitall branch reporting on time.
• Maintain a professional, quality work environment at all times.
• Troubleshoot and resolve problematic orders and customer complaints.

• Experience managing production using equipment, processes, and procedures in multiple locations
• Ability to assess/troubleshoot customer orders and associated issues
• Excellent customer service and employee management skills
• Strong competency with Word,Excel, PowerPoint, and otherproprietary software
• Ability to multi-task while maintaining quality and accuracy.
• Friendly personality and good attitude
• Flexibility to work overtime when needed
• Strong comprehension of small format, large format, and colorproduction equipment is highly desired

• Excellent company support and resources
• Excellent30-year companyreputation because we consistently receive 5-star customer reviews
• Company stability since weare publicly traded on the NYSE
• Comprehensive Employee benefits that include fullmedical, dental, vision, and life insurance as well as a 401-K Plan with company-matching
• Employee Stock Purchase Plan gives you 15% money by allowing you to buy ARC stock on the NYSE at 15% BELOW street value
• A management team that supports you and wantsto see you be successful
• A culture of caring for our employees

We are looking for our next team member to help uscontinue to develop, invent, growand succeed.Together is more than a word at ARC. Its our secret weapon. Visit our web site atwww.e-arc.com.

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

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