EPIC Communications Program Manager - Physician Enterprise

Overview:

Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities:

JOB SUMMARY / PURPOSE

Planning and communication to teams assuring timely completion of assigned goals and projects. Collaborates with multiple roles and leadership from all aspects of the business to assure that needs and measurement goals meet the needs of the business.

• Provide leadership and oversight for the PE RCM Epic Gold implementation and Post GO LIVE support including goal setting, training/development, communication, and effective measurement of the project. Stakeholders and partners include National leadership, market leadership and super users for all teams and users to learn and succeed in current roles. Creation of documentation, along with the training leads, for reference and decisions.
• Evaluate system functionality against the current business and operational needs for PE RCM, ensuring that Epic Gold meets the needs of PE RCM, our national leadership, and the division users. Future needs and metrics should be outlined and communicated to stakeholders for goal attainment for this and future implementations.
• Monitor activity and progress toward all goals for this project. Celebrate successful milestones and learn from challenges of the decisions made within the implementation. Creation of documentation to share for change management and future improvements.
• Ensure user needs are met with provided feedback through weekly updates. This allows for support and documentation of relevant questions and learning management, including the alignment of current processes and workflows to the future. Plan and communicate the change control processes. Adhere to applicable laws and regulations; associated with system implementation and ongoing support.

Qualifications:

• Bachelor’s Degree in IT, finance, or other aligned field related to the duties of the position, and five years of related healthcare work experience (including data management and program management) that demonstrates attainment of the requisite job knowledge skills/abilities.
• An equivalent combination of education and experience that demonstrates attainment of the required knowledge, skills, and abilities to perform the essential functions of the position may be substituted for two years of the education requirement (associate degree in related field required).

• PMP certification. Epic certification.

• Familiarity with physician or professional services billing is preferred.
• Strong business acumen and communication skills to include presentation, interpersonal, and rapport-building skills.
• Ability to complete tasks and escalate issues to the stakeholders and decision-makers as necessary.
• Exceptional organizational skills with ability to handle multiple projects, multiple (and sometimes conflicting) priorities and adapt to change.
• Strong communication skills required.
• Strong analytical skills, detail orientation, ability to troubleshoot, be proactive.
• Demonstrates qualities of assertiveness, a high sense of urgency, initiative (self-starter), effective communication skills including presentation skills, facilitation skills, and a positive attitude