Customer Service Representative

This role offers a contract to hire employment opportunity, allowing the successful candidate to truly embed themselves within the team and the role.

Responsibilities:

• Provide exceptional customer service to customers over the phone and via email
• Efficiently handle incoming calls and emails, ensuring that each customer's needs are met
• Process customer applications and inquiries in a timely and accurate manner
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Use your knowledge of medical billing to assist customers with specific inquiries
• Monitor customer accounts and take appropriate action when necessary
• Work with a team to meet call center targets and improve customer service
• Maintain a professional demeanor at all times, representing the company in a positive light
• Continually update skills and industry knowledge to provide high-quality service to customers. • Proven experience in Call Center Customer Service
• Must have a strong ability to assist customers and resolve their queries
• Demonstrated expertise in customer service, with a focus on delivering exceptional customer experiences
• Familiarity with Medical Billing
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced, high-pressure environment
• Strong problem-solving skills and ability to handle difficult situations
• Proficiency in using customer relationship management software and other related tools
• Must be able to handle multiple tasks simultaneously and prioritize workload effectively
• High level of professionalism and ability to maintain customer confidentiality
• Must have a strong work ethic, demonstrating reliability and responsibility.