Program Manager
Synerfac Technical Staffing Chicago
Program Manager:
As a Program Manager, you will lead the service management of a major telecommunications customer's inside plant (ISP) operations. This role involves managing technicians, coordinating service needs, and ensuring the seamless execution of preventative maintenance contracts.
As a Program Manager, you will lead the service management of a major telecommunications customer's inside plant (ISP) operations. This role involves managing technicians, coordinating service needs, and ensuring the seamless execution of preventative maintenance contracts.
The ideal candidate will have extensive experience managing large-scale telecommunications service contracts, superior organizational skills, and a commitment to excellent customer service.
Responsibilities:- Manage internal technicians to execute preventative maintenance contracts across a defined geographic territory.
- Track open service tickets, ensure timely completion, and provide status updates to the customer.
- Communicate with customers to address inquiries, resolve problems, and coordinate service or equipment requests.
- Schedule and arrange necessary repairs to restore service and ensure customer satisfaction.
- Order parts for repairs and ensure timely delivery for seamless operations.
- Interpret schematics, wiring diagrams, flowcharts, and specifications to facilitate effective problem-solving.
- Review AC/DC electrical and battery inspection reports, providing feedback on immediate or future maintenance needs.
- Maintain detailed preventative and emergency maintenance reports for customer access and review.
Joliet, 32 mi from Chicago
Rights: [...]
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