RETAIL STORE MANAGER II - #50(Job Id 45515)

Location: US:NH:NASHUA

Salary: 19.960-26.410

State of New Hampshire Job Posting

New Hampshire Liquor and Wine Outlets

Nashua, NH

Retail Store Manager II

SOC 41, Band 4

Position #44231

The pay range for this position is $19.96-$26.41

The State of New Hampshire, Liquor Commission has a vacancy for a Full-time Retail Store Manager II.

**Summary**:

To supervise and participate in the daily working operations of a New Hampshire Retail Outlet Store, to ensure exceptional customer service satisfaction, maximize profits, and implement all New Hampshire Liquor Commission rules and policies.

**Responsibilities**:

Provides exceptional customer service by building a loyal customer base. Strives for excellence when assisting customers in order to enhance customer relations as well as the NH Liquor Commissions and the State of New Hampshires reputation.

Acts as a store manager in a moderate volume retail environment or as occasional manager in a large volume retail environment.

Supervises staff up to the Retail Store Manager I level, schedules assignments of full and part-time employees, reviews work of store personnel for accuracy, evaluates store personnel performance, and provides ongoing training concerning routine operations and work procedures to retail store employees

Schedules assignments and reviews work of store personnel for accuracy.

Monitors the movement of store inventory and periodically counts product to verify accuracy.

Process customer sales, verifies register sales and makes bank deposits.

Prepares and transmits regular and special reports covering sales, stock, deposits and other activities.

Monitors and maintains customer relations by providing product knowledge, excellent customer service, clean stores, and adequate stock.

Assumes responsibility for merchandising the retail sales area of the store to follow NH State Liquor Commission guidelines, to include making determinations on special merchandise displays, keeping in mind customer preference and demand.

Assumes the responsibilities of subordinate employees when necessary.

On occasion is assigned to work in other stores requiring travel to store locations.

In the smaller volume retail settings, the Retail Store Manager II studies sales trends and adjusts absolutes to achieve maximum sales. Assumes responsibility for all levels of inventory control and security (fraud deterrence).

**YOUR EXPERIENCE COUNTS**: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

**MINIMUM QUALIFICATIONS**:

**Education**: Graduation from high school or G.E.D. equivalent. Each additional year of approved formal education may be substituted for one year of required work experience.

**Experience**:

Four years' experience in a position involving public contact work and retail store experience, two years of which shall have been in a supervisory position.*

**License/Certification**:

Valid driver's license required to travel to different store locations.

• Frequent physical effort required in continuous lifting of material up to 25 pounds with frequent lifting of cases of liquor weighing up to 60 pounds.

• The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

In addition, applicants are subj ct to a criminal background check and reference check.

• TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is ba