Dispatcher

This role offers a long-term contract employment opportunity.

• Manage communications with customers to assess their requirements
• Schedule service technicians' work order assignments using dispatching software
• Receive check-in calls from service technicians, informing them of the next job and updating the system
• Support service technicians by ordering and processing parts and coordinating returns
• Maintain a log sheet of service calls
• Keep customer repair records updated using the computer database, providing a detailed history of work performed at their sites
• Maintain the dispatching board to ensure maximum efficiency of technician capacity
• Manage on-call schedule and notify technicians of their assigned weeks
• Keep the answering service updated with the schedule and emergency contact numbers
• Understand the service work order module and service contracts
• Stay active in all facets of dispatch
• Handle various reporting responsibilities as needed
• Understand technicians' capabilities and dispatch accordingly
• Must have strong skills in customer service
• Experience in dispatching is required
• Proficient in client communications
• Excellent time management abilities
• High school diploma or equivalent is mandatory
• Must be able to work in a fast-paced environment
• Clear and effective communication skills
• Proficiency in using computer systems for data entry and reporting
• Must be able to work both independently and in a team
• Ability to handle stressful situations and high-pressure scenarios
• Strong problem-solving skills and the ability to make quick decisions
• Flexibility to work in various shifts, including nights and weekends, if necessary
• Knowledge of geographic areas and routes would be beneficial.