Customer Service Representative

This role offers a short term contract employment opportunity.

• Serve as the primary point of contact for customer inquiries, handling both inbound and outbound calls with professionalism and courtesy.
• Process new orders from customers in an efficient and accurate manner.
• Address customer inquiries regarding invoices and direct them to the appropriate departments as needed.
• Maintain accurate records of customer interactions and transactions.
• Utilize Microsoft Excel and Word to manage and organize customer data.
• Coordinate with other departments such as technical support to resolve customer issues.
• Utilize excellent multitasking skills to handle multiple customer inquiries at once.
• Conduct data entry tasks as required to update customer information.
• Manage customer appointments and schedules as needed.
• Use your customer service skills to ensure customer satisfaction and maintain positive customer relationships. • Demonstrated ability in answering inbound calls.
• Proven experience in a call center customer service environment.
• High proficiency in customer service.
• Skilled in data entry tasks.
• Ability to manage email correspondence effectively.
• Experience with both inbound and outbound calls.
• Proficiency in Microsoft Excel and Microsoft Word.
• Experience with order entry.
• Ability to schedule appointments effectively.