Specialty Services Technician

Summary

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.

The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team.

• You will be accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer's issues/problems expediently.
• You will communicates effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
• You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
• You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.
• You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.
• You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
• You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.

The Experience, Skills, and Abilities Needed

• High School Diploma or GED
• 3 years of work experience, at least 1 year of which must be technical or service-related work (mechanical, electrical, plumbing, HVAC, construction, automotive etc.). Customer service experience is also required.
• Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.
• Valid driver's license.
• Ability to work flexible hours (mostly outside "normal business hours," including overtime and weekends), with up to 75% travel overnight.
• Demonstrated proficiency with basic computer skills, smart phone use, etc.
• Excellent interpersonal and Customer communication skills.
• Strong organizational and problem-solving skills
• Ability to work independently without supervision

• Field Service experience.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Extensive hands-on training and development
• Career progression path with growth and training opportunities
• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Tuition assistance

#LI-Remote

=== Company description

The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.