IT Service Desk Technician, T2
EXOS (formerly Sondhi Solutions) Indianapolis
This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone,
- email, ticket entry.
- Promote a high level of customer satisfaction through proper telephone techniques and
- respond with the appropriate amount of urgency to user problems.
- New hire setup and orientation.
- Assign username, password, and access right permissions for the computer systems and
- applications.
- Identify, research, and resolve technical problems
- Maintain appropriate documentation on procedures, configurations, and equipment
- inventory.
- Oversee installation, configuration, administration, maintenance, and support of
- service/management applications or infrastructure components incorporated at clients
- existing or future computing infrastructure.
- Monitor the ongoing operation and perform activities to assist with performance tuning,
- troubleshooting of hardware, OS, and application issues.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors,
- and other peripherals.
- Network Cabling / Server reboots / general network troubleshoot.
- Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet)
- Perform other duties as assigned by management.
EXOS (formerly Sondhi Solutions)Indianapolis
Job Summary:
We are looking for a highly organized and proactive IT Service Desk Technician - Tier 1 to join our Project Management Office (PMO). The Tier 1 Technician will handle basic troubleshooting, system diagnostics, and support requests...
EXOS (formerly Sondhi Solutions)Indianapolis
Job Summary:
We are looking for a highly organized and proactive IT Service Desk Technician - Tier 2 to join our Project Management Office (PMO). As a Tier 2 Technician, you will be responsible for troubleshooting complex issues escalated from Tier...
Indianapolis
Welcome to Extended Stay America - Indianapolis - Airport - W. Southern Ave. Indianapolis is a popular visiting spot for NASCAR fans who come from all over the world to witness these exciting races. Save money and enjoy the comforts of home with Extended...