Bilingual Receptionist/Legal Screener - Asheville - ref. d62943515
Full-time In Office
Base office in Asheville, NC
Position Status: Full-Time
FLSA Status: Non-Exempt
**Job Posting**
Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services provides free civil legal assistance to low-income people in WNC.The organization currently has offices in Asheville, Brevard, Burnsville, Hendersonville, Highlands-Cashiers, Marshall, Newland, and Rutherfordton. With over 120 dedicated staff, including over 30 attorneys plus program staff, and an active group of 200 volunteer attorneys, the program provides free services to over 20,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law.
PLS is seeking a full-time Bilingual Receptionist/ Legal Screener for our Asheville - Charlotte Street location. Applicants should be passionate about promoting justice and overcoming barriers facing low-income people, be a creative and zealous team-player, and be committed to achieving lasting results for clients and low income communities.
**Responsibilities**- Serve as a receptionist.
- Provide high quality legal screening for prospective PLS Applicants.
- Accurately complete legal screening applications within the Legal Server System in a timely manner and monitor all generalist call-back lists and online applications.
- Respond to urgent requests for services and have the ability to flag issues for supervisory review.
- Coordinate and communicate with the Volunteer Coordinator on legal screening and use of volunteers, which will involve distribution of screening work and case flow coordination, as well as assisting in training of volunteer screeners and receptionist when needed.
- Spanish interpreting for Advocates and clients.
- Demonstrated fluency in English/Spanish required.
- Previous experience in interpretation required.
- Word processing skills.
- Experience with data entry.
- Ability to understand, remember, and carry out complex instructions.
- Experience in law office and cloud-based systems.
- Experience working and communicating with low-income population preferred.
- Valid drivers license.
**Salary/ Benefits**
**Salary ranges from $40,533 - $58,666 depending on experience. Additional bilingual language skills that are applicable to this role may qualify for up to an additional $3k upon completing a language assessment test.**Our salary scale is predetermined based on the years of relative professional work experience that qualify for this position to ensure equity in pay. Pisgah Legal Services is a Living Wage Certified Employer.
Employees are eligible for medical, dental,