Customer Service Representative

This position is crucial for ensuring smooth operations and a positive customer experience.

education: High School

• Customer Support:
• Respond to customer inquiries via phone and email in a professional, friendly, and efficient manner.
• Address customer concerns, complaints, and feedback in a timely and appropriate way, aiming for first-contact resolution when possible.
• Provide product or service information to customers as needed.
• Follow up with customers to ensure satisfaction and gather feedback.
• Data Entry & Clerical Work:
• Accurately input customer information, transactions, and service details into company systems.
• Maintain and update customer records, ensuring data integrity and confidentiality.
• Process orders, returns, and other customer requests accurately and efficiently.
• Perform routine clerical tasks such as filing, scanning, and organizing documents as necessary.
• Communication:
• Effectively communicate with internal teams to resolve customer issues or fulfill requests.
• Document all interactions in the company’s customer management system for tracking and follow-up purposes.
• Respond to emails and chat inquiries promptly and professionally.
• Administrative Support:
• Assist with scheduling and coordinating customer-related appointments, meetings, or shipments.
• Handle customer billing inquiries and coordinate with the accounts department as required.
• Maintain office supplies and ensure office equipment is functioning correctly.
• Skills
• Customer Service
• Basic Computer Skills
• Data Entry
• Clerical Work

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.