PT - Customer Service Representative

This role offers a short term contract employment opportunity. The schedule for this position is firm at: Monday, Tuesday, Wednesday, from 9:30am to 4:00pm.

Responsibilities:

• Conducting call backs as required and responding to basic tickets via email.
• Acquiring proficiency in our internal software to process membership renewals and credit card payments.
• Utilizing skills in data entry and Microsoft Excel, Word, and Teams to maintain accurate customer records.
• Handling customer inquiries and resolving any issues that may arise.
• Balancing both inbound and outbound calls efficiently.
• Utilizing customer service skills to ensure customer satisfaction.
• Scheduling appointments as necessary.
• Monitoring customer accounts and taking appropriate action when required.
• Proficiency in answering inbound calls in a detail-oriented and courteous manner.
• Prior experience in a call center customer service role is expected.
• Exceptional customer service skills, with the ability to empathize and resolve customer issues effectively.
• Accurate and fast data entry skills to ensure efficient processing of customer information.
• Ability to manage email correspondence, responding to customer inquiries and complaints promptly and in a detail-oriented manner.
• Experience handling both inbound and outbound calls, with a focus on customer satisfaction.
• Proficiency in Microsoft Excel for data management and reporting purposes.
• Strong knowledge of Microsoft Word for document creation and editing.
• Experience in order entry, ensuring all customer orders are accurately recorded and processed.
• Ability to schedule appointments effectively, ensuring optimal utilization of resources.
• Proficiency in using Microsoft Teams for internal communication and collaboration.