Customer Service Representative
Overview:
Schedule:
This position is HYBRID role - we allow for days working in the office as well as at home with reliable internet connection. The training period would be required to be on-site for.
Monday - Thursday (any overtime maybe required on Friday depending on customer order volumes)
Pay:
Based on Experience
Overview:
Responsible for multi-site entering and processing orders, researching customer issues, preparing correspondence, managing portal requirements, and fulfilling customer needs to ensure customer satisfaction.
Responsibilities:
- Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
- Accurately enters and processes purchase orders.
- Assists in customer account management and administration.
- Drives process improvement to ensure quality and on-time product delivery.
- Communicates and coordinates across internal departments.
- Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.
- Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.
- Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.
- May assist with scheduling and releasing job orders to the floor.
- Performs other duties as assigned.
Qualifications:
Education and/or Experience Associates Degree in related field; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
Job Skills Requirements- Ability to investigate and uncover information related to customer complaints or issues.
- Effective interpersonal, written, and verbal communication skills.
- Solid customer service skills, ensuring customer satisfaction.
- Strong organizational and time management skills.
- Good problem-solving and analysis skills.
Furthermore, MEC undertakes affirmative action initiatives to ensure equal employment opportunities for minorities, women, individuals with disabilities, and protected veterans.