[ref. b27183120] Sr Customer Success Manager

MW Partners is currently seeking a Sr. Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact.
• You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
• Accountable for Customer's overall success with client, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
• Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
• Network within accounts in order to achieve successful execution of client's strategy and roadmap.
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.
• Drive adoption of products using data to provide insights and progress from baseline through the maturity curve.
• Champion innovation by sharing industry trends and new ways your customers can use client solutions to advance their digital maturity.
• Identify Customer risk, and collaborate with the extended client team to build and activate "get well" plans.
• Be the voice of the customer internally at client sharing strategic use-cases, process improvements, and asks back into the internal ecosystem.
• Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach.

Requirements:

• Bachelor's Degree and/or relevant work experience
• 10+ years of Customer Success experience in Software as a Service, Digital Marketing
• Experience working in the High Tech industry
• Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
• Strong consulting skills
• Ability to prioritize, multi-task, and perform in a fast-paced environment
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
• Effective at leading executive C-level discussions and presentations
• Flexibility to travel (approx. 20-30%)

For a confidential discussion or to find out more, contact Snehita on 186-233-31319 or apply now.