Workers Compensation Program Manager

Position Overview:

This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.

This will be achieved through development and implementation of clinical programs, training, coaching and mentoring therapists across their state/area. Additionally, this individual will apply their clinical expertise through delivery of specialized services for a portion of their time.

Essential Duties and Responsibilities:

• Oversee Worker’s Compensation clinical operations in a specific area/state to include program development, people management and development, and operational/process development and improvement
• Develop and/or implement clinical programs to enhance service lines or deploy new service lines, and ultimately improve the breadth and quality of care delivered by Athletico clinicians
• Deliver and/or oversee training programs to new and tenured therapists across the state/area to expand and/or strengthen the skillset of these therapists as it relates to injury prevention and Workers Compensation treatment services, and to broadly deploy best clinical practices
• Existing Workers’ Compensation service lines with company-wide training programs include, work conditioning, functional capacity evaluations, functional status reports, developing and executing an entire plan of care for an injured worker, etc.
• Evaluate performance KPIs across the area, within regions, and of specific clinics to identify opportunities to drive improvement and upskilling of staff to enhance performance through coaching, training, or clinical auditing
• Where relevant, oversee Workers Compensation Specialists who provide specialty clinical services across the state/area; this oversight to include regular performance discussions, annual performance appraisals, and other managerial responsibilities
• Deliver clinical services and/or patient care on a regular basis; however, the frequency and portion of is to be agreed to with clinical operations leadership
• Key services which may be in scope include functional capacity evaluations, work conditioning evaluations, traditional physical or occupational therapy for Workers Compensation patients, etc.
• Perform, or oversee those who perform, medical necessity audits on Workers Compensation patients
• Support clinical staff as needed in engaging key Workers Compensation stakeholders, such as physicians, case managers, and adjusters, to address patient issues
• Support Sales team on business growth opportunities, such as building relationships with employers, case managers, insurance adjusters, physicians, and attorneys to source new patient volume
• Support clinicians or other staff in developing employer specific services, such as post-offer testing, early intervention near-site visits, etc.

Qualifications:

• Education:
• Bachelor’s, Masters or Doctorate Degree from an accredited Physical Therapy, Occupational Therapy or Athletic Training Program
• Work Experience:
• Minimum 4 years’ experience with acute work rehabilitation and work injury prevention program services required
• Minimum 3 years’ management level experience required
• Certification/Licensure:
• Current Professional licensure or eligible for license to practice Athletic Training, Occupational Therapy or Physical Therapy in the state(s) of responsibility
• Current CPR certification
• Knowledge and Technical Skills:
• Subject matter expertise in the areas of Work Injury Prevention and Work Rehabilitation Program Services required
• Demonstrated experience creating an environment of inclusion and teamwork among the WC clinician community to foster clinical excellence and outstanding patient care and customer relations
• Demonstrated ability to consistently communicate a clear understanding of patient/client expectations and adapt as appropriate to exceed their needs
• Demonstrated ability to motivate, develop, and mentor staff to optimize their performance
• Demonstrated ability to clearly organize and effectively convey information

Language Skills:

• Ability to read, write and speak English proficiently

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Ability to fulfill activities including but not limited to remain stationary for extended periods of time (i.e., while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
• Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Occasionally lift and/or move up to 20-25 pounds
• Frequent travel required

Work Environment:

• Consistent with a standard environment, noise level is low with little to no extraordinary environmental factors.
• Occasional exposure to industrial settings for injury prevention solutions, job demands analysis, and ergonomic assessments.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.